Floor Staff - $13.25/HR - FREE MOVIES (nights and weekends required)

Regal•Greensboro, NC

8d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets according to the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating, preparing, and cleaning concession equipment, and suggestive selling. Employees must follow applicable food safety laws and break and meal-period laws. Where applicable, employees must maintain required alcohol certification and training; employees assigned to sell or serve alcohol must be of legal age under state or local law. Employees must read and understand training materials on subjects including sexual harassment and discrimination. Usher duties include taking and collecting tickets and directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; making auxiliary concession sales as directed; cleaning auditoriums after shows and maintaining other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Successful performance requires completing the cast certification program as a cast member and as a box office cashier, or making progress toward completion. Employees must be able to communicate effectively, perform calculations accurately, identify and evaluate problems, draw evidence-based conclusions, take initiative, work under pressure, and manage goals, time, and priorities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The position frequently involves standing, walking, sitting, handling objects, reaching, and talking or hearing. It occasionally involves climbing or balancing and stooping, kneeling, crouching, or crawling. Employees may occasionally need to lift up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Requirements

Completion of cast certification as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, be of legal age under applicable state or local law and complete legally required training and certification as well as Regal Responsible Beverage Server training on Regal Online University.
Good public speaking, listening, and clear, direct communication skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess causes and alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management; ability to set goals, budget time, and prioritize objectives.
Ability to perform the position’s physical functions, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments and concession inventory.
Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with applicable food-safety and break or meal-period laws.
Maintain required alcohol certification and training when applicable, and sell or serve alcohol only when legally eligible and assigned to do so.
Take and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, and manage crowd control and seating assistance.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand training materials, including materials about sexual harassment and discrimination.