Floor Staff $13.50 p/h - Nights, Weekends, and Holidays required

Regal•Garner, NC

9d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. The role requires regular attendance, responding to emergencies when called upon, general cleaning, compliance with the company dress code, and assisting with opening and closing duties as assigned by management. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff upsell premium viewing experiences, promote the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; complying with food safety laws; and maintaining required alcohol certification and training where applicable. Usher duties include collecting ticket stubs and directing guests to auditoriums; inspecting bags when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; checking picture and sound quality and helping protect against content theft; reporting problems or unusual situations to management; making auxiliary concession sales as directed; cleaning auditoriums and other theatre areas; and monitoring vending equipment. The role requires good public speaking, effective listening and clear responses, accurate calculations, problem-solving and decision-making, the ability to perform under pressure, and strong communication and time-management skills. Employees frequently stand, walk, sit, use their hands, reach, talk, and hear; they may occasionally climb, balance, stoop, kneel, crouch, crawl, and lift up to 60 pounds. This is a smoke-free facility. The posting lists pay of $13.50 per hour and requires nights, weekends, and holidays.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned alcohol sales or service duties, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, talking, and hearing; occasional climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds.
Possess close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Assist with opening and closing duties as assigned by management.
Operate Box Office and concession POS systems and accurately handle cash, cards, gift cards, coupons, tickets, and related transactions.
Upsell premium viewing experiences and concession products, and promote the Regal Crown Club.
Sell tickets in accordance with the MPAA rating system and company policy; respond to guest phone calls and questions.
Operate, prepare, and clean concession equipment; maintain concession inventory and follow applicable food safety laws.
Maintain legally required alcohol certification and complete required training when assigned alcohol sales or service duties.
Collect ticket stubs and direct patrons to auditoriums; inspect bags when applicable; manage crowds and assist guests with seating.
Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales when directed.
Clean auditoriums, restrooms, lobby, hallways, and other theatre areas, and monitor theatre vending equipment.
Provide exceptional guest service and represent Regal consistently with its mission statement and policies.