Floor Staff - $13.25/HR - FREE MOVIES (nights and weekends required)

Regal Theatres•Greensboro, NC

8d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They are expected to represent Regal consistently with its mission and policies, attend work regularly, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, follow the MPAA rating system and company policy when selling tickets, and respond to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and redeemed coupons, monitoring concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggestive selling. Staff must comply with food safety laws and break and meal-period requirements. Where applicable, required alcohol certification and training must remain current; employees assigned to sell or serve alcohol must meet the legal age requirement and complete required training. Usher duties include tearing and collecting ticket stubs, directing guests, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform in-auditorium concession sales when directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, payment cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems; accurately handle payments and redeemed coupons; and monitor concession stock inventory.
Prepare and clean concession equipment, suggestively sell, and comply with food safety laws and break and meal-period requirements.
Maintain required alcohol certification and training where applicable, and comply with legal age requirements when assigned to sell or serve alcohol.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.