Floor Staff $13.50 p/h - Nights, Weekends, and Holidays required

Regal Theatres•Garner, NC

8d•Onsite

About The Position

Floor Staff members ensure that guests receive exceptional service and represent Regal in accordance with its mission statement and policies. Depending on theatre needs and employee availability, staff may work in the Box Office, Concession Stand, or as an Usher. Employees may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. The role includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the point-of-sale system and handling payments accurately, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policies when selling tickets, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and concession inventory accurately, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food-safety laws. Where applicable, employees must maintain required alcohol certifications and training. Usher duties include collecting ticket stubs and directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties as assigned.

Requirements

Complete the cast certification program as a cast member and as a Box Office cashier, or be making progress toward completion.
If assigned to sell or serve alcohol, complete any legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Required vision includes close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Attend work regularly and consistently.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences, the Regal Crown Club program, and concession items through upselling or suggestive selling.
Sell tickets according to the MPAA rating system and company policy.
Respond to guest phone calls and questions in keeping with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; follow applicable local, state, and federal food-safety laws.
Maintain required alcohol certification and training where applicable.
Tear tickets, collect and deposit the appropriate ticket stub, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and assist guests with seating as needed.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to theatre management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.