Regal Cinemas - Dickson City - Starting at $15.00/HR including free movie tickets & discounted concessions

Regal•Dickson City, PA

6d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws and break requirements. Where applicable, employees must maintain required alcohol certification and training. Employees selling or serving alcohol must meet the legal age requirements. Concession employees must read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems and unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful candidates must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Candidates need good public speaking, listening, and communication skills; the ability to calculate accurately and correct errors; sound problem-solving and judgment; the ability to perform under pressure; and the ability to set goals, manage time, and prioritize work. Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required. If assigned alcohol sales or service, employees must complete legally required local or state training and certification and Regal Responsible Beverage Server training through Regal Online University. The job requires frequent standing, walking, sitting, using the hands, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
Ability to take action, perform under pressure or opposition, and communicate effectively with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
If assigned alcohol sales or service: meet the legal age requirement and complete required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and follow the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems; accurately handle payments, coupons, and concession inventory; promote the Regal Crown Club; and operate, prepare, and clean concession equipment.
Use suggestive selling and comply with food safety laws and applicable break and meal-period laws.
Maintain required alcohol certifications and training when applicable; comply with legal age requirements for selling or serving alcohol.
Collect and deposit ticket stubs, direct patrons, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management; perform auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.