Regal Cinemas at Eastview Mall in Victor, NY - Cast Member- $16.00/Hour + Free Tickets + 50% off food

Regal Theatres • Victor, NY

5d • Onsite

About The Position

Regal Cinemas at Eastview Mall in Victor, NY is hiring part-time Cast Members to provide guests with service, cleanliness, and a positive movie-going experience. Cast Members may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Starting pay is $16.00 per hour. Weekend availability is required; weekday opening and/or closing availability is preferred. The role offers flexible scheduling, free movie passes, discounted concessions, and opportunities for career advancement through promotion from within.

Team members represent Regal in accordance with its mission, policies, and dress code. They are expected to attend work regularly and consistently, handle emergency situations when called upon, and perform general cleaning duties. Role-specific duties include selling tickets and concessions, ushering guests, maintaining theatre areas and equipment, and supporting safe and orderly operations.

Employees must complete the Cast Member certification program and Box Office Cashier certification, or be progressing toward completion. Where assigned duties involve selling or serving alcohol, employees must meet the applicable legal age requirements, complete required state or local training and certification, and complete Regal Responsible Beverage Server training. The role requires effective communication, basic mathematical ability, problem-solving and reasoning skills, prioritization, and the ability to perform under pressure. Reasonable accommodations may be made for employees with disabilities.

The position involves frequent standing, walking, sitting, using hands, reaching, and talking or hearing. It may occasionally involve climbing or balancing; stooping, kneeling, crouching, or crawling; and lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• Completion of the Cast Member certification program and Box Office Cashier certification, or progress toward completion.
• Good public-speaking, listening, and clear and direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, assess possible causes, evaluate alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure and/or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Weekend availability is required.
• Ability to meet the role’s physical demands, with reasonable accommodations where applicable.
• Where assigned duties involve selling or serving alcohol: meet the legal age requirement, complete legally required training and certification, and complete Regal Responsible Beverage Server training.

Nice To Haves

• Weekday opening and/or closing availability is preferred.

Responsibilities

• Provide guest service while selling tickets, selling concessions, and/or working as an usher.
• Operate point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons as applicable.
• Upsell or suggest Premium Viewing Experiences and concessions, and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in keeping with Regal’s guest service philosophy.
• Prepare, operate, and clean concession equipment; manage concession stock inventory; and comply with food safety laws.
• Follow applicable break and meal-period laws and maintain required alcohol certifications and training when applicable.
• Tear and collect ticket stubs and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform auditorium concession auxiliary sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.
• Maintain regular and consistent attendance, follow the company dress code, perform general cleaning, and respond to emergency situations when called upon.

Benefits

• Free movie passes at any Regal location.
• 50% discount on concessions at any Regal location.
• Eligible team members may participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
• Flexible scheduling.
• Career advancement opportunities through promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed