Regal Cinemas Transit Center 18 + IMAX - Williamsville, NY - Cast Member- $16/Hour + Free Tickets + 50% off food

Regal Theatres • Williamsville, NY

1d • Onsite

About The Position

Regal Cinema Transit Center 18 + IMAX is hiring Cast Members to deliver guest service, cleanliness, and a positive movie-going experience in a diverse, energetic environment. Cast Members may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. The position offers flexible scheduling, competitive pay, free movie passes, discounted concessions, and opportunities for career advancement. Weekend availability is required; weekday opening and/or closing availability is preferred.

Cast Members represent Regal and are expected to follow company policies and its mission, attend work regularly and consistently, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Duties vary by assignment and include ticket and concession sales, ushering, guest assistance, equipment operation and cleaning, and maintaining clean and safe theatre spaces.

Requirements

• Weekend availability is required.
• Complete the Cast Member and Box Office Cashier certification programs, or be making progress toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.
• If assigned to sell or serve alcohol, be of legal age and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the physical demands of the job, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, peripheral, and depth perception and the ability to adjust focus.

Nice To Haves

• Weekday opening and/or closing availability is preferred.

Responsibilities

• Provide guest service by selling tickets and concessions and/or working as an usher.
• Follow Regal’s mission, policies, and dress code, and maintain regular and consistent attendance.
• Respond to emergency situations when called upon.
• Operate the Box Office or concession point-of-sale system and handle cash, cards, tickets, passes, coupons, and related inventory accurately.
• Promote the Regal Crown Club and suggest or upsell premium viewing experiences and concessions.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Answer guest phone calls and questions in accordance with Regal’s guest service philosophy.
• Operate, prepare, and clean concession equipment and comply with applicable food safety laws and break or meal-period laws.
• Maintain current required alcohol certification and training when assigned alcohol sales or service duties.
• Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, and assist with crowd control and seating.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent content theft, and help maintain a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes or tickets at Regal locations.
• Discounted concessions, including a 50% concession discount.
• Eligible team members may participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.
• Flexible scheduling.
• Career advancement opportunities through promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed