About The Position

The General Manager leads the theatre, its team, and its business performance to create memorable guest experiences. The role balances operational and financial results with people leadership, ensuring the theatre runs smoothly, meets company standards, and provides a welcoming environment for guests. The General Manager oversees daily operations, team development, guest service, theatre facilities, inventory, and theatre systems and equipment.

Requirements

  • At least 2 years of management or supervisory experience, or a post-secondary degree in Business or a related field.
  • Demonstrated ability to lead, develop, and motivate a team while driving results.
  • Strong understanding of daily operations and basic financial management.
  • Ability to stay organized and manage multiple priorities in a fast-paced environment.
  • Must meet legal requirements for alcohol service where applicable.
  • Flexibility to work evenings, weekends, and holidays based on business needs.

Nice To Haves

  • Familiarity with theatre systems and technology.

Responsibilities

  • Take ownership of theatre performance, monitoring sales and expenses and ensuring operations support the business.
  • Follow company policies and oversee cash handling, safety, and compliance standards.
  • Manage daily operations, including scheduling, reporting, and day-to-day execution.
  • Hire, train, coach, and support employees; manage performance and employee relations.
  • Set service expectations, resolve guest concerns, and maintain a welcoming theatre experience.
  • Oversee cleanliness, maintenance, stocking, and efficient behind-the-scenes operations.
  • Monitor financial and operational results, identify improvement opportunities, and drive profitability.
  • Manage inventory, ordering, and cost control for concessions and supplies.
  • Maintain and oversee theatre systems and equipment, including projection and audiovisual functionality.
  • Lead on the floor and support the team during peak periods to maintain efficient operations.

Benefits

  • Medical, dental, and vision coverage.
  • Company-paid life and disability coverage.
  • Accident, critical illness, and hospital indemnity insurance.
  • 401(k) with company match after eligibility requirements.
  • Paid time off and sick leave.
  • Holiday pay.
  • Cell phone reimbursement.
  • Free movie passes and 50% off concessions.
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