Regal Clarksville - Floor Staff - $13.50/hour - Free Movies - 50% off Concessions

Regal Theatres • Clarksville, TN

2d • Onsite

About The Position

Regal Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies. This includes regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets according to the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system and handling payments, coupons, and inventory accurately; promoting the Regal Crown Club and concession items; operating, preparing, and cleaning concession equipment; and following food-safety laws and required break and meal-period rules. Where applicable, team members must maintain required alcohol certifications and training and meet the legal minimum age to sell or serve alcohol. Team members must read and understand training materials covering subjects such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems and unusual situations to management; conduct auxiliary concession sales when directed; clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor vending equipment; and assist with assigned opening and closing duties.

The position requires satisfactory performance of essential duties, good public speaking and listening skills, clear communication, accurate calculations, problem-solving and reasoning skills, and the ability to set goals, manage time, and prioritize. Reasonable accommodations may be made for individuals with disabilities. Physical demands include frequent standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
• Possess good public speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
• Be able to take action beyond what is necessarily called for and perform under pressure or opposition.
• Possess excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the job, including frequent standing and walking and occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.
• If assigned alcohol sales or service, complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University; meet the legal age requirement.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, checks, gift cards, discounts, coupons, and concession inventory.
• Promote premium viewing experiences, the Regal Crown Club, and concession items through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, respond to guest questions and phone calls, and support guests in the theatre.
• Operate, prepare, and clean concession equipment; follow food-safety laws and applicable break and meal-period rules.
• Maintain legally required alcohol certifications and training when assigned alcohol sales or service, and meet applicable minimum-age requirements.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales when directed and clean auditoriums, restrooms, lobbies, hallways, and other areas.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed