Floor Staff- $14.50/Hour & Free Movies and Discount Concessions

Regal•Hendersonville, TN

7d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with its mission statement and policies. Employees are expected to attend regularly, respond to emergency situations when called upon, perform general cleaning duties, comply with the company dress code, and assist with opening and closing duties as assigned.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned duties include selling or serving alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Communicate well in public, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, consider possible causes and alternatives, draw evidence-based conclusions, take initiative, and perform under pressure or opposition.
Demonstrate excellent communication with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Assist with opening and closing duties as assigned by management.
At the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
At the Box Office, promote premium viewing experiences, the Regal Crown Club program, and ticket sales consistent with MPAA ratings and company policy; respond to guest calls and questions in accordance with the guest service philosophy.
At Concession, operate the POS system and accurately handle payments, coupons, and concession inventory.
At Concession, promote the Regal Crown Club program; operate, prepare, and clean concession equipment; upsell; comply with food safety laws; and maintain required alcohol certification and training when applicable.
As an Usher, tear and collect ticket stubs and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and help guests find seats when necessary.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe, quality environment.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.