About The Position

The Team Lead supports theatre operations by performing team positions, coaching and developing non-management employees, and helping ensure guest satisfaction and consistent operational standards. The role includes operating projection and audio-visual equipment, delivering marketing campaigns and promotions, monitoring maintenance, and enforcing company policies and the dress code. The Team Lead must understand team member procedures and emergency, evacuation, and robbery procedures, and report performance issues, policy violations, accidents, and risk-management concerns to theatre management. The position requires regular and consistent attendance, completion or active progress in Team Lead training, and the ability to perform assigned duties with minimal supervision. Team Leads directly supervise an unspecified number of employees and carry out supervisory responsibilities in accordance with company policies and applicable laws. Additional duties may be assigned by theatre management. The work environment has a moderate noise level that may increase at times. The position frequently involves standing, walking, sitting, using hands, reaching, and talking or hearing; occasional activities include climbing, balancing, stooping, kneeling, crouching, or crawling. Employees are regularly required to lift up to 75 pounds.

Requirements

  • At least three months of supervisory experience, or six months of theatre experience with completion of the Level 1 Team Member Star Program, or a combination of the two; alternatively, demonstrated leadership and/or management potential to theatre management, subject to District Manager approval.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations quickly and accurately and identify and correct errors.
  • Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Experience with PC platforms and basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, use filing systems, and maintain attention to detail.
  • Dexterity using tools and equipment and ability to perform mechanical tasks as necessary.
  • Strong interpersonal skills with customers, the public, and coworkers, including sensitivity to others' feelings.
  • Ability to establish goals, budget time, and set priorities.
  • Ability to meet the physical demands of the job, including regularly lifting up to 75 pounds.
  • If assigned duties include selling or serving alcohol, must be of legal age under applicable state or local laws, complete legally required training, obtain any required certificate, and complete Regal Responsible Beverage Server training on Regal Academy.

Responsibilities

  • Maintain regular and consistent attendance.
  • Uphold and administer company policies.
  • Train, develop, and coach non-management employees.
  • Perform all team positions as required.
  • Ensure guest satisfaction.
  • Operate theatre projection and audio-visual hardware and software.
  • Ensure operational delivery of marketing campaigns and promotions.
  • Monitor maintenance and operational delivery to ensure standards are maintained.
  • Understand and enforce the dress code.
  • Complete or be in the process of completing Team Lead training, and understand and demonstrate Team Member policies and procedures.
  • Maintain advanced knowledge of emergency, evacuation, and robbery procedures.
  • Report performance issues and policy violations to theatre management.
  • Monitor theatre risk management, including employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents; report relevant details to management.
  • Read and understand training materials covering harassment prevention and regulatory compliance.
  • Directly supervise employees and carry out supervisory responsibilities in accordance with company policies and applicable laws.
  • Perform additional duties assigned by theatre management.

Benefits

  • Free movie passes at any Regal location.
  • Discounted concessions at any Regal location.
  • Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
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