Part-time Floor Staff: $15.00/HR Free Monthly Movies, 50% off Concessions!!!

Regal • Westlake, OH

6d • $15 • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be assigned to the Box Office, Concession Stand, or as an Usher.

Duties include regular attendance, responding to emergency situations when called upon, general cleaning, and following the company dress code. Box Office duties include operating the POS system and accurately handling payments and ticket-related items, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policies, and responding to guest calls and questions. Concession duties include operating the POS system, handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, following food-safety and break-period laws, and maintaining applicable alcohol certifications and training. Usher duties include collecting and checking tickets, directing and assisting guests, inspecting packages when applicable, managing crowds, enforcing ratings policies, monitoring auditorium picture and sound quality and safety, reporting unusual situations, performing auxiliary concession sales, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

Employees must complete or be progressing toward the cast certification program as a cast member and box office cashier. Where assigned alcohol sales or service duties apply, employees must meet the legal age requirement, complete required local or state training, obtain any required certificate, and complete Regal Responsible Beverage Server training. The role requires effective public speaking, listening and communication; accurate calculations; problem identification and evidence-based decision-making; and the ability to set goals, manage time, and prioritize. Physical duties include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting up to 60 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• Good public speaking, listening effectively, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned alcohol sales or service duties, meet the legal age requirement and complete required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training.
• Ability to meet the physical demands of the job, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell or suggest premium viewing experiences and promote the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Operate the Concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with food safety laws and applicable break and meal-period laws.
• Maintain required alcohol certification and training where applicable, and sell or serve alcohol only when legally permitted.
• Read and understand required training materials, including materials on sexual harassment and discrimination.
• Tear and collect tickets, deposit appropriate ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed