Regal Clarksville - Floor Staff - $13.50/hour - Free Movies - 50% off Concessions

Regal • Clarksville, TN

2d

About The Position

Regal Floor Staff team members are assigned as variable-hour, part-time fixed, part-time regular, or full-time hourly employees based on theatre needs and employee availability. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team members sell premium viewing experiences, promote the Regal Crown Club, ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Team members must comply with food safety laws and applicable break and meal-period laws. Where applicable, they must maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Team members must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums after scheduled shows and maintain cleanliness in other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

The posting lists the position at $13.50 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
• Meet the position’s vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Suggest and sell premium viewing experiences, promote the Regal Crown Club, apply MPAA rating and company ticketing policies, and respond to guest calls and questions.
• Operate the concession POS system and accurately handle payments, coupons, and concession inventory.
• Promote the Regal Crown Club, operate, prepare, and clean concession equipment, and perform suggestive selling.
• Follow food-safety requirements and applicable laws regarding breaks and meal periods; maintain required alcohol certification and training where applicable.
• Tear and collect tickets and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and safety; report problems and unusual situations to management.
• Perform auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.
• Read and understand required training materials, including materials concerning sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• 401(k) retirement plan with company match, available after age 21 and six months of service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed