Floor Staff - Opening Shifts & Closing Shifts - $12/hour - Free Movies!

Regal • Lima, OH

2d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled in the Box Office, Concession Stand, or as an Usher. The position pays $12 per hour.

All positions involve regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and following the company dress code. Duties vary by assignment. Box Office staff operate the point-of-sale system and accurately handle payments, promote premium viewing experiences and the Regal Crown Club, follow ticket-sale policies, and respond to guest questions. Concession staff operate and clean equipment, manage sales and inventory, promote the Regal Crown Club, follow food-safety and break laws, and maintain required alcohol training and certification when applicable. Ushers direct guests, monitor auditoriums and equipment, enforce rating policies, assist with crowd control, perform cleaning and auxiliary sales, report issues to management, and help with opening and closing duties.

Employees receive free movie passes and discounted concessions at Regal locations. Team members age 21 or older who have completed six months of service may participate in the company's 401(k) plan with a company match.

Requirements

• Complete, or be making progress toward completing, the cast certification program as a cast member and Box Office cashier.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
• Read and understand training materials, including materials covering sexual harassment and discrimination.
• When assigned alcohol sales or service duties, meet the legal age requirement, complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the physical demands of the job, with reasonable accommodations where applicable, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate Box Office or Concession point-of-sale systems and accurately handle cash, cards, gift cards, checks, tickets, passes, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club program, and concession items through upselling or suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment; comply with food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certification and training when assigned alcohol sales or service duties.
• Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, and assist with crowd control and seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed, clean auditoriums and other theatre areas, and monitor vending equipment.
• Assist with opening and closing duties as assigned.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligible team members age 21 or older with six months of service may participate in the 401(k) retirement plan with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed