Floor Staff $12.00/hour + Free Movies!

Regal Theatres•Lexington, SC

4h•Onsite

About The Position

Floor Staff members are assigned based on theatre needs and employee availability, and may be variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; suggesting premium viewing experiences; promoting the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggesting sales; complying with food safety laws and break or meal-period laws; and maintaining applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include tearing tickets and directing patrons; inspecting packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; making in-auditorium concession sales as directed; cleaning auditoriums, restrooms, the lobby, hallways, and other areas; monitoring vending equipment; and assisting with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Read and understand training materials, including material covering sexual harassment and discrimination.
Communicate effectively with the public, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate well with customers, co-workers, and management; establish goals, budget time, and set priorities.
Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Suggest premium viewing experiences and promote the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggest sales; comply with food safety and break or meal-period laws; and maintain applicable alcohol certifications and training.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowds, assist guests in finding seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.