Regal North Hills 14 - Team Member $15.00/hr. +FREE MOVIES

Regal•Raleigh, NC

10h•Onsite

About The Position

Regal North Hills 14 is hiring Team Members at $15.00 per hour. Depending on theatre needs and employee availability, Team Members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code. Duties vary by assignment. Box Office work includes operating the point-of-sale system and accurately handling payments and ticket redemptions, promoting premium viewing experiences and the Regal Crown Club, applying ticket-rating policies, and responding to guest calls and questions. Concession work includes operating the POS system, handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and following food-safety and break-period laws. Alcohol service duties, where applicable, require current certification and training and legal eligibility. Ushers direct patrons, inspect packages when applicable, manage crowds, enforce ratings, monitor auditorium conditions and safety, report issues, perform auxiliary sales as directed, clean theatre areas, monitor vending equipment, and assist with opening and closing duties. Candidates must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. The role requires effective public speaking, listening and clear responses; accurate calculations; problem-solving and decision-making; and strong communication, time-management, prioritization and goal-setting skills. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The job involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing, and stooping, kneeling, crouching or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance and peripheral vision, depth perception, and adjusting focus.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers and management; establish goals, budget time and set priorities.
For alcohol-selling or serving duties, be of legal age under applicable state or local laws and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Meet the physical demands of the role, including occasionally lifting up to 60 pounds, subject to reasonable accommodation.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes and coupons.
Upsell premium viewing experiences such as 3D, RPX and IMAX, and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with Regal’s guest-service philosophy.
At concessions, operate the POS system and accurately handle payments, redeemed coupons and concession stock inventory.
Operate, prepare and clean concession equipment; upsell; and comply with applicable food-safety laws and break or meal-period laws.
Keep required alcohol certification and training current where applicable, and complete required training for alcohol service duties.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, and manage crowd control and seating assistance.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe, quality environment.
Report theatre problems, discrepancies or unusual situations to management and perform in-auditorium auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways and other areas outside auditoriums.
Monitor theatre vending equipment and assist with opening and closing duties as assigned.