Regal Rockville | Team Member | $18.00/Hour | Free Movies, Employee Discounts, and 401(k) Retirement Plan

Regal • Rockville, MD

8d • $17 • Onsite

About The Position

Regal Team Members are responsible for ensuring guests receive exceptional service. Depending on theatre needs and employee availability, team members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees and may work in the Box Office, Concession Stand, or as an Usher. Team members represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other payment methods; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggesting additional purchases, and complying with food safety and break-period laws. Where applicable, team members must maintain required alcohol certifications and training and meet the legal age requirement for selling or serving alcohol. Team members must also read and understand training materials covering subjects such as sexual harassment and discrimination.

Usher duties include taking and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may perform in-auditorium concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The position requires good public speaking, listening and communication skills; accurate calculations; problem-solving and sound judgment; and the ability to establish goals, manage time, and prioritize. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing. Occasional duties may include climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
• Possess good public-speaking, listening, and clear, direct response skills.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, co-workers, and management; establish goals, budget time, and set priorities.
• Meet the physical demands of the job, including occasionally lifting up to 60 pounds, with reasonable accommodations available where applicable.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and follow the company dress code.
• Operate point-of-sale systems and accurately handle cash, credit cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory as applicable.
• Promote premium viewing experiences and the Regal Crown Club program; suggest additional purchases.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment; comply with applicable food safety laws and break or meal-period requirements.
• Maintain legally required alcohol certifications and training and meet legal age requirements when assigned to sell or serve alcohol.
• Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, and assist guests in finding seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform auxiliary concession sales when directed and clean auditoriums, restrooms, lobbies, hallways, and other areas.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.
• Read and understand training materials, including those addressing sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed