Seasonal Movie Theatre Staff 🍿| Regal Hunt Valley Maryland | $15.00 per Hour | Enjoy Free Movies & Employee Discounts

Regal Theatres • Hunt Valley, MD

2d • Onsite

About The Position

Seasonal team members work in the Box Office, Concession Stand, or as an Usher, according to theatre needs and employee availability. Their primary responsibility is ensuring guests receive exceptional service while representing Regal consistently with its mission and policies. Team members are expected to attend regularly and consistently, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, gift cards, travelers’ checks, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and coupons, monitoring concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggesting additional purchases. Team members must comply with food-safety laws and applicable break and meal-period laws. Where alcohol is sold and assigned duties include selling or serving it, team members must meet legal age requirements and maintain required certifications and training. Team members must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems or unusual situations to management, may perform auxiliary in-auditorium concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The position pays $15 per hour. Team members may enjoy free movie passes and discounted concessions at Regal locations. They are eligible to participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned alcohol-selling or serving duties, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking, listening, and clear, direct response skills.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Possess excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
• Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program; suggest additional purchases where applicable.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Monitor concession stock; operate, prepare, and clean concession equipment.
• Comply with food-safety laws and applicable laws regarding breaks and meal periods.
• Maintain required alcohol certifications and training when applicable; follow legal age requirements for selling or serving alcohol.
• Read and understand training materials, including those covering sexual harassment and discrimination.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
• Conduct auditorium inspections to monitor picture and sound quality, detect film or content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes
• Discounted concessions at Regal locations
• Eligibility for the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed