Seasonal Team Member - Starting $17/hour

Regal•Harrisonburg, VA

3d•$17•Onsite

About The Position

Seasonal theatre team members are assigned as variable-hour, part-time fixed, part-time regular, or full-time hourly employees based on theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. The role includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers and payment instruments; upselling premium viewing experiences; promoting Regal Crown Club; following MPAA ratings and company ticketing policies; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting Regal Crown Club, operating and cleaning concession equipment, upselling, complying with food-safety and break-period laws, and maintaining required alcohol certification where applicable. Ushers tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds and seating, enforce ratings, inspect auditoriums, report problems, conduct auxiliary concession sales when directed, clean theatre areas, monitor vending equipment, and assist with opening and closing duties. Candidates must complete the cast certification program as a cast member and box office cashier, or be making progress toward completion. Where alcohol sales or service are assigned, employees must meet applicable legal age and training requirements, obtain any required certificate, and complete Regal Responsible Beverage Server training. The role requires effective public speaking, listening, and clear communication; accurate calculations; problem-solving and sound judgment under pressure; and the ability to set goals, manage time, and prioritize work. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public speaking and listening skills, and the ability to respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, must be of legal age under applicable state or local law and complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training.
Ability to meet the physical demands of the role, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in a manner consistent with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club program.
Sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the Concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell concession items; and comply with applicable food-safety laws and break or meal-period laws.
Keep required alcohol certification and training current when applicable; complete legally required training and Regal Responsible Beverage Server training when assigned alcohol sales or service.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and proper operation.
Assist with opening and closing duties as assigned by management.