Team Member - Starting pay $17.50 - Seasonal

Regal • Pearl City, HI

6d • Onsite

About The Position

Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. They are expected to attend work regularly, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket redemptions, promoting premium viewing experiences and the Regal Crown Club, following movie rating and company policies when selling tickets, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and coupons, maintaining concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, upselling, and complying with food safety and break-period laws. Where applicable, employees must maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Team Members must read and understand training materials on subjects such as sexual harassment and discrimination.

Usher duties include taking and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, assisting guests with seating, enforcing movie ratings, inspecting auditoriums for picture and sound quality and content theft, reporting problems to management, performing auxiliary concession sales when directed, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The listed starting pay is $17.50. Regal team members receive free movie passes and discounted concessions at any Regal location. They may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the job, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet the listed vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell or suggest premium viewing experiences, promote the Regal Crown Club, follow MPAA rating and company policies when selling tickets, and respond to guest questions and calls.
• Operate the concession point-of-sale system; accurately handle payments, coupons, and concession stock inventory; promote the Regal Crown Club; operate, prepare, and clean concession equipment; and upsell.
• Comply with local, state, and federal food-safety laws and applicable laws regarding breaks and meal periods.
• Maintain required alcohol certification and training when applicable, and meet legal age requirements when assigned to sell or serve alcohol.
• Read and understand required training materials, including materials about sexual harassment and discrimination.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control; and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Education Level: No Education Listed