Seasonal Team Member - Starting Pay $17.50

Regal Theatres • Kapolei, HI

4d • Onsite

About The Position

Seasonal theatre team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and answering guest calls and questions in a manner consistent with the guest service philosophy.

Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws. Team members must observe applicable break and meal-period laws. Where applicable, required alcohol certification and training must remain current. Employees assigned alcohol sales or service must meet the legal age requirement and complete required training and certification.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums after shows and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Employees must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination. The role requires effective public speaking, listening, and clear communication; accurate calculations and error correction; problem identification and evidence-based decision-making; and the ability to work under pressure, set goals, budget time, and prioritize. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• Possess good public speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
• Meet the role’s physical demands, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• If assigned alcohol sales or service, meet the applicable legal age requirement and complete legally required state or local training and certification as well as Regal Responsible Beverage Server training on Regal Online University.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate the Concession Stand point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with food safety laws.
• Observe applicable laws regarding breaks and meal periods and maintain required alcohol certifications and training when applicable.
• Tear tickets, collect and deposit ticket stubs, direct patrons, inspect bags when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes
• Discounted concessions at any Regal location
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed