Seasonal Team Member - Starting $17/hour

Regal Theatres•Harrisonburg, VA

3d•Onsite

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They must represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; suggesting premium viewing experiences; promoting the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in accordance with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws. Team members must follow applicable break and meal-period laws. Where applicable, required alcohol certification and training must remain current. Employees assigned to sell or serve alcohol must meet the legal age requirement. Team members must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets and directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; conducting in-auditorium concession sales as directed; cleaning auditoriums after scheduled shows and maintaining cleanliness in restrooms, the lobby, hallways, and other areas; monitoring theatre vending equipment; and assisting with assigned opening and closing duties. Successful performance requires completing the cast certification program as a cast member and box office cashier, or making progress toward completion. Employees assigned to alcohol service must complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training through Regal Online University. The role requires effective public speaking, listening, and clear communication; accurate calculations and error correction; problem identification and evidence-based decision-making; the ability to take initiative and perform under pressure or opposition; and strong communication, goal-setting, time-management, and prioritization skills. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Ability to speak publicly, listen effectively, and respond clearly and directly.
Ability to perform calculations accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
For employees assigned to sell or serve alcohol: meet the legal minimum age and complete legally required state or local training and certification, along with Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; conduct suggestive selling; and comply with applicable food safety laws.
Follow applicable laws regarding breaks and meal periods and maintain required alcohol-service training and certification when applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.