Team Member $16.90/Hour

Regal Theatres • San Marcos, CA

8d • Onsite

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. Duties vary by assignment and include attendance, emergency response, cleaning, and compliance with the company dress code. The role pays $16.90 per hour.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned to sell or serve alcohol where the theatre sells alcohol, be of the legal age required by state or local law and complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Possess excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• Meet the physical demands of the job, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office or concession POS system, accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and applicable redeemed tickets, passes, or coupons.
• Promote the Regal Crown Club program and suggest or upsell premium viewing experiences and concessions.
• Sell tickets in accordance with the MPAA rating system and company policy; respond to guest calls and questions consistent with the guest service philosophy.
• Manage concession stock inventory; operate, prepare, and clean concession equipment; and comply with applicable food safety laws.
• Follow federal and state requirements regarding breaks and meal periods, and maintain required alcohol certifications and training where applicable.
• Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
• Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, and unusual situations to theatre management.
• Perform in-auditorium concession auxiliary sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed