Team Member $16.90/Hour

Regal • San Marcos, CA

8d • Onsite

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The listed rate is $16.90 per hour.

All team members are expected to maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Specific duties depend on the assigned position.

Box Office team members operate the point-of-sale system and are responsible for accurate handling of cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. They promote premium viewing experiences and the Regal Crown Club program, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions consistently with the guest service philosophy.

Concession team members operate the point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory. They promote the Regal Crown Club program, operate, prepare, and clean concession equipment, and use suggestive selling. They comply with food-safety laws and applicable break and meal-period laws. Where applicable, they maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal age requirement and complete required training and certification, including Regal Responsible Beverage Server training. They must read and understand training materials covering topics such as sexual harassment and discrimination.

Ushers tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and assist guests with seating. They enforce the MPAA rating system, inspect auditoriums for picture and sound quality and potential film or content theft, and help maintain a safe environment. They report problems and unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums after scheduled shows, maintain cleanliness in other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Successful performance requires completing each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• For assigned duties involving the sale or service of alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, payment cards, gift cards, tickets, passes, coupons, and applicable concession inventory.
• Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling where applicable.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and calls.
• Operate, prepare, and clean concession equipment; comply with applicable food-safety, break, and meal-period laws.
• Maintain required alcohol certifications and training when assigned alcohol-related duties, and comply with legal age requirements for selling or serving alcohol.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, potential content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform auxiliary in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed