Team Member Regal Promenade - $16.90/hr

Regal • Rancho Palos Verdes, CA

1d • Onsite

About The Position

Team Members at Regal Promenade are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team Members promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system, accurately handling payments and coupons, and managing concession stock inventory. Team Members promote the Regal Crown Club, operate, prepare, and clean concession equipment, suggest and upsell products, comply with food safety laws and break or meal-period laws, and maintain required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. They must also read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment. They report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Depending on assigned duties, employees selling or serving alcohol must complete legally required local or state training and obtain required certification, as well as complete Regal Responsible Beverage Server training through Regal Online University. The role requires clear communication and listening, accurate calculations, problem-solving and decision-making under pressure, and the ability to communicate effectively with guests, coworkers, and management while setting goals and priorities.

The job frequently involves standing, walking, sitting, handling objects, reaching, talking, and hearing. It occasionally involves climbing or balancing and stooping, kneeling, crouching, or crawling. Employees may occasionally need to lift up to 60 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Take appropriate initiative and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
• Frequently stand, walk, sit, handle objects, reach, talk, and hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Meet the role’s close- and distance-vision, peripheral-vision, depth-perception, and focus-adjustment requirements.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required training and certification, plus Regal Responsible Beverage Server training.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club; sell tickets according to the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with Regal’s guest service philosophy.
• Operate concession point-of-sale systems and accurately handle payments, coupons, and concession stock inventory.
• Promote the Regal Crown Club, operate and clean concession equipment, and suggest or upsell concession products.
• Follow food safety, break, and meal-period laws; maintain required alcohol certifications and training when applicable.
• Collect and deposit ticket stubs, direct patrons, inspect bags when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, or unusual situations to management and perform auxiliary concession sales as directed.
• Clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties.
• Read and understand required training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• Eligibility to participate in the 401(k) retirement plan with a company match, after reaching age 21 and completing six months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed