Team Member Regal Promenade - $16.90/hr

Regal Theatres • Rolling Hills Estates, CA

1d • Onsite

About The Position

Team Members at Regal Promenade are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and follow the company dress code.

Duties vary by assignment. Box Office work includes operating the point-of-sale system and handling transactions accurately, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policies when selling tickets, and responding to guest questions and calls. Concession work includes point-of-sale transactions and inventory, preparing and cleaning equipment, promoting products and the Regal Crown Club, complying with food-safety and break requirements, and maintaining any required alcohol certifications and training. Usher duties include ticket collection, directing and assisting patrons, inspecting packages when applicable, enforcing rating policies, monitoring auditoriums and theatre conditions, reporting issues to management, making auxiliary concession sales when directed, cleaning, and assisting with opening and closing duties.

The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must complete applicable legally required alcohol training and certification and Regal Responsible Beverage Server training if assigned alcohol sales or service. Regal team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• Communicate effectively with customers, coworkers, and management; speak publicly, listen effectively, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information and alternatives, and draw evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, with reasonable accommodations as applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, follow the company dress code, perform general cleaning duties, and respond to emergency situations when called upon.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences, the Regal Crown Club program, and concession products through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate the concession point-of-sale system; accurately handle transactions and concession inventory; and operate, prepare, and clean concession equipment.
• Comply with local, state, and federal food-safety laws and applicable break and meal-period laws.
• Keep any required alcohol certification and training current when assigned alcohol sales or service, and meet applicable legal age requirements.
• Read and understand training materials, including those covering sexual harassment and discrimination.
• Tear tickets, collect and deposit the appropriate stub, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and assist guests with finding seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe, quality environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobbies, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed