Seasonal Team Member – $17.00 Per Hour

Regal Theatres • Westbury, NY

2d

About The Position

Seasonal Team Members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. Team members represent Regal in a manner consistent with its mission and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system, handling payments and inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food-safety laws and applicable break and meal-period laws. Alcohol service duties, where applicable, require current certifications and legal eligibility.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, making auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The position pays $17.00 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Where assigned alcohol sales or service duties, meet the legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office or concession POS system and accurately handle cash, cards, gift cards, travelers’ checks, coupons, tickets, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club, and concession sales through up-selling or suggestive selling.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Prepare, operate, and clean concession equipment and comply with applicable food-safety and break or meal-period laws.
• Complete and maintain applicable alcohol-service certifications and training when assigned alcohol sales or service duties.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
• Conduct auditorium inspections for picture and sound quality, content theft, and a safe environment; report problems, discrepancies, or unusual situations to management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed