Seasonal Team Member – $17.00 Per Hour

Regal • Town of North Hempstead, NY

4d • Onsite

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may be assigned to the Box Office, Concession Stand, or as an Usher. Team members represent Regal consistently with its mission and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code.

The role includes duties specific to the assigned position. Box Office team members operate the POS system and handle transactions accurately, promote premium viewing experiences and the Regal Crown Club, ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions. Concession team members operate the POS system, manage concession inventory, prepare and clean concession equipment, promote the Regal Crown Club, upsell products, and comply with food-safety and break requirements. Where applicable, alcohol-serving duties require current certification and legal eligibility. Ushers tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, enforce the MPAA rating system, inspect auditoriums, report problems to management, make auxiliary concession sales as directed, clean theatre areas, monitor vending equipment, and assist with opening and closing duties.

The listed pay is $17.00 per hour. Team members may enjoy free movie passes and discounted concessions at any Regal location. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public-speaking and listening skills, and the ability to respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, consider alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management; ability to establish goals, budget time, and set priorities.
• Where assigned alcohol-serving duties apply, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Ability to meet the role’s physical demands, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons as applicable to the assignment.
• Upsell or suggest premium viewing experiences and other products, and promote the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Operate, prepare, and clean concession equipment; manage concession stock inventory; and comply with applicable food-safety laws and break or meal-period requirements.
• Maintain required alcohol certification and training where applicable; serve or sell alcohol only when legally eligible and assigned to those duties.
• Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and assist guests with seating as needed.
• Conduct in-theatre inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe, quality environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed