Team Member $12.50 Per Hour

Regal•Carrollton, GA

10h

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. Expectations include regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food-safety laws and requirements for breaks and meal periods; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet applicable legal age requirements and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets and directing patrons; inspecting backpacks and packages when applicable; managing crowds and assisting guests with seating; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; performing auxiliary in-auditorium concession sales as directed; cleaning auditoriums after scheduled shows and maintaining cleanliness in other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Successful performance requires the ability to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Required qualifications include completion of, or progress toward completion of, the cast certification program as a cast member and box office cashier. Candidates should communicate clearly, listen effectively, perform calculations accurately, identify and evaluate problems, reach evidence-based conclusions, take initiative, and perform under pressure. They should also communicate effectively with customers, coworkers, and management and be able to set goals, manage time, and prioritize work.

Requirements

Complete, or be progressing toward completion of, the cast certification program as a cast member and box office cashier.
Possess good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach conclusions based on evidence.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Promote the Regal Crown Club, perform suggestive selling, and operate, prepare, and clean concession equipment.
Comply with applicable food-safety laws and break and meal-period requirements; maintain required alcohol training and certification when applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.