SEASONAL- Team Member $18.50/hour Nights, Weekends, Holidays required

Regal • Salem, OR

2h

About The Position

Seasonal Team Members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. Team Members represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket discounts, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales comply with MPAA ratings and company policy, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggesting additional purchases, and complying with food-safety and break-period laws. Alcohol-related duties may require legal eligibility and current certification and training. Team Members must read and understand training materials on topics such as harassment and discrimination.

Usher duties include collecting and checking tickets, directing guests, inspecting packages when applicable, managing crowds, enforcing MPAA ratings, monitoring auditorium picture and sound quality and safety, reporting problems to management, conducting auxiliary concession sales as directed, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The listed pay is $18.50 per hour. Team Members may receive free movie passes and discounted concessions at Regal locations. Eligible Team Members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, assess possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting up to 60 pounds.
• Meet the stated vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
• If assigned alcohol sales or service, be of legal age under state or local law, complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program; sell tickets according to MPAA ratings and company policy; respond to guest calls and questions.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
• Promote the Regal Crown Club, operate, prepare, and clean concession equipment, and suggest additional purchases.
• Comply with applicable food-safety laws and laws regarding breaks and meal periods; maintain required alcohol certifications and training where applicable.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
• Enforce MPAA ratings and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed