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Regal•Wichita, KS

6d•Onsite

About The Position

Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. The role includes regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and compliance with the company dress code. In the Box Office, Team Members operate the point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts; promote premium viewing experiences and the Regal Crown Club; ensure ticket sales comply with the MPAA rating system and company policy; and respond to guest calls and questions. In Concessions, Team Members operate the point-of-sale system, accurately handle payments and concession inventory, promote the Regal Crown Club, and operate, prepare, and clean concession equipment. They suggest additional purchases, follow food-safety laws and break requirements, and maintain required alcohol certifications and training where applicable. Employees assigned to alcohol sales or service must meet the applicable legal age requirement. They must also read and understand training materials on topics including sexual harassment and discrimination. Ushers tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, assist guests with seating, enforce the MPAA rating system, and inspect auditoriums for picture and sound quality, content theft, and safety. They report problems or unusual situations to management, perform auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions; take initiative and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
If assigned to sell or serve alcohol, meet the legal age requirement under applicable state or local law.
Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
In the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest-service philosophy.
In Concessions, accurately handle payments, redeemed coupons, and concession stock inventory using the POS system.
Operate, prepare, and clean concession equipment; suggest additional purchases; and comply with applicable food-safety laws and break or meal-period requirements.
Maintain required alcohol certification and training when applicable, and meet legal age requirements for assigned alcohol sales or service.
Read and understand training materials, including materials on sexual harassment and discrimination.
As an Usher, tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems, discrepancies, or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.