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Regal Theatres•Wichita, KS

5d•Onsite

About The Position

Team Members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher and are expected to represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, responding to emergency situations when called upon, performing cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team Members promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, monitoring concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, and suggestive selling. Employees must comply with food safety laws and laws governing breaks and meal periods. Where applicable, required alcohol certifications and training must be current; employees who sell or serve alcohol must meet the applicable legal age requirement and complete required training. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform concession sales when directed; clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties. Applicants must be able to perform the essential duties satisfactorily, with reasonable accommodations where applicable. The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must be able to communicate effectively, perform calculations accurately, identify and evaluate problems, make evidence-based decisions, act proactively, and perform under pressure. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional duties include climbing or balancing, stooping, kneeling, crouching, or crawling. The employee may occasionally need to lift up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, handling, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Where assigned duties involve selling or serving alcohol, meet the legal age requirement and complete legally required local or state training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club; sell tickets according to the MPAA rating system and company policy; and respond to guest calls and questions.
Operate concession point-of-sale equipment, handle transactions and coupons accurately, monitor inventory, promote the Regal Crown Club, and operate, prepare, and clean concession equipment.
Perform suggestive selling and comply with applicable food safety, break, and meal-period laws.
Maintain required alcohol certifications and training where applicable, and comply with legal age requirements for selling or serving alcohol.
Tear and collect ticket stubs, direct patrons, inspect bags when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and safety, and report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment and assist with assigned opening and closing duties.
Read and understand training materials covering subjects such as sexual harassment and discrimination.