About The Position
Regal Fresno Riverpark 19 is hiring a part-time Team Member whose primary responsibility is to provide exceptional service to guests. Depending on theatre needs and employee availability, team members may be assigned to the Concession Stand or as an Usher. The position requires regular and consistent attendance, handling emergency situations when called upon, general cleaning, and compliance with the company dress code. Nights and weekends are required. Concession duties include operating the POS system and handling payments and concession inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and upselling. Team members must follow applicable food-safety laws and break requirements. Where alcohol is sold and serving alcohol is part of the assignment, team members must meet legal age requirements and maintain required certification and training. Team members must also read training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may perform in-auditorium concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful candidates must complete or be progressing toward completion of the cast certification program. The role calls for clear communication and public-speaking skills, effective listening, accurate calculations, problem-solving and reasoning, and the ability to set goals, manage time, and prioritize. The employee is frequently required to stand, walk, sit, handle objects, reach, and talk or hear; occasionally to climb or balance, stoop, kneel, crouch, or crawl; and may occasionally need to lift up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Complete the cast certification program or be progressing toward its completion.
- Possess good public-speaking and listening skills and communicate clearly and directly.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant information, consider causes and alternatives, and reach evidence-based conclusions.
- Take action beyond what is necessarily called for and perform under pressure or opposition.
- Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
- Be able to perform the essential duties, with reasonable accommodations where applicable.
- Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
- Work nights and weekends.
- If assigned alcohol-selling or serving duties, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Responsibilities
- Maintain regular and consistent attendance.
- Handle emergency situations when called upon.
- Perform general cleaning duties and comply with the company dress code.
- Operate the POS system and accurately handle cash, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
- Promote the Regal Crown Club program and perform upselling or suggestive selling.
- Operate, prepare, and clean concession equipment.
- Comply with applicable food-safety laws and break or meal-period requirements.
- Maintain required alcohol certification and training when applicable; serve alcohol only when legally eligible and assigned to do so.
- Read and understand required training materials, including materials on sexual harassment and discrimination.
- Tear and collect tickets and direct patrons to auditoriums.
- Inspect backpacks and packages when applicable; manage crowds and help guests find seats as needed.
- Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and a safe environment.
- Report problems, discrepancies, and unusual situations to management.
- Perform in-auditorium concession sales as directed by management.
- Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
- Monitor theatre vending equipment for cleanliness and operation.
- Assist with opening and closing duties as assigned by management.
Benefits
- Free movie passes at any Regal location.
- Discounted concessions at any Regal location.
- Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
