Regal Cinemas Transit Center 18 + IMAX - Williamsville, NY - Cast Member- $16/Hour + Free Tickets + 50% off food

Regal • Williamsville, NY

5d • Onsite

About The Position

Regal Cinema Transit Center 18 + IMAX is hiring cast members to provide guest service and help maintain a clean, safe, and enjoyable movie-going experience. Team members may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. The role requires regular and consistent attendance, compliance with company policies and dress code, general cleaning, and handling emergency situations when called upon. Weekend availability is required; weekday opening and/or closing availability is preferred. The posting describes flexible scheduling, competitive pay, and opportunities for career advancement through promotion from within.

Box Office duties include operating the point-of-sale system and accurately handling payments, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales comply with MPAA ratings and company policy, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, upselling, and complying with food safety and break-period laws. Where applicable, staff must maintain required alcohol training and certification; employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must also read and understand required training materials on topics such as harassment and discrimination.

Usher duties include collecting and checking tickets, directing guests, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing MPAA ratings, monitoring picture and sound quality and auditorium safety, reporting issues to management, conducting auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The listed starting pay scale is $15.50 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible employees may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Possess good public-speaking and listening skills, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Take initiative and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Weekend availability is required.
• Meet the physical demands of the position, including frequent standing and walking and occasional lifting of up to 60 pounds.

Nice To Haves

• Weekday opening and/or closing availability is preferred.

Responsibilities

• Provide guest service in the Box Office, Concession Stand, and/or as an Usher.
• Maintain regular and consistent attendance and comply with company policies and dress code.
• Perform general cleaning duties and respond to emergency situations when called upon.
• Operate point-of-sale systems and accurately handle cash, cards, gift cards, coupons, tickets, and related transactions.
• Promote premium viewing experiences and the Regal Crown Club program.
• Ensure ticket sales comply with MPAA ratings and company policy.
• Respond to guest questions and phone calls in accordance with the guest service philosophy.
• Prepare, operate, and clean concession equipment; maintain concession inventory; and follow applicable food safety and break-period laws.
• Maintain required alcohol training and certification when assigned duties involving alcohol, and meet applicable legal age requirements.
• Collect and check tickets, direct patrons, inspect bags when applicable, manage crowds, and help guests find seats.
• Monitor auditorium picture and sound quality, film and content theft, and theatre safety; report problems or unusual situations to management.
• Perform auxiliary concession sales when directed.
• Clean auditoriums, restrooms, lobby, hallways, and other theatre areas; monitor vending equipment; and assist with opening and closing duties.

Benefits

• Free movie tickets or passes at Regal locations.
• 50% discount on concessions, described as discounted concessions at Regal locations.
• 401(k) retirement plan with company match for eligible team members age 21 or older who have completed six months of service.
• Flexible scheduling.
• Competitive pay.
• Career advancement opportunities, including promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed