Team Member - Regal Cinemas Moorestown Mall - $16/hr

Regal Theatres • Moorestown, NJ

1d • Onsite

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Depending on theatre needs, team members may work in the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the POS system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws and rules regarding breaks and meal periods. Where applicable, employees must maintain required alcohol certification and training, and be of legal age to sell or serve alcohol. Employees must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment. They report problems and unusual situations to management, perform auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The position pays $16 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service.

Requirements

• Complete or be progressing toward completion of the cast certification program as a cast member and as a box office cashier.
• If assigned alcohol-selling or serving duties where applicable, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Communicate effectively: speak publicly, listen effectively, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Meet the role's vision requirements, including close, distance, peripheral, and depth vision and the ability to adjust focus.

Responsibilities

• Provide exceptional service to theatre guests.
• Maintain regular and consistent attendance and handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the POS system and accurately handle cash, cards, checks, gift cards, tickets, passes, coupons, and applicable concession inventory.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with food-safety laws and rules regarding breaks and meal periods.
• Maintain required alcohol certification and training where applicable, and follow applicable age requirements for selling or serving alcohol.
• Read and understand required training materials, including materials on sexual harassment and discrimination.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowds, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, film and content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• 401(k) retirement plan with company match for team members who are at least 21 years old and have completed six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed