Team Member - Regal Cinemas Moorestown Mall - $16/hr

Regal • Moorestown Township, NJ

18h • Onsite

About The Position

Team Members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher. Duties include attendance, responding to emergencies, general cleaning, and following the company dress code, as well as role-specific tasks in ticketing, concessions, or auditorium and guest services.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• If assigned to sell or serve alcohol, be of legal age and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the job, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• For Box Office assignments, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• For Box Office assignments, upsell Premium Viewing Experiences, promote the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• For Concession assignments, operate the POS system and accurately handle payments, coupons, and concession stock inventory.
• For Concession assignments, promote the Regal Crown Club, operate, prepare, and clean concession equipment, and upsell concession products.
• For Concession assignments, comply with food safety laws and laws regarding breaks and meal periods; maintain required alcohol certification and training where applicable.
• Read and understand training materials covering topics such as sexual harassment and discrimination.
• For Usher assignments, tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• For Usher assignments, inspect backpacks and packages when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
• For Usher assignments, inspect auditoriums for picture and sound quality, film and content theft, and a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed