Seasonal Team Member. 18.00 Per Hour

Regal • Englewood, CO

3d

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code.

Box Office duties include operating the POS system and accurately handling cash, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; following MPAA ratings and company ticketing policies; and responding to guest calls and questions.

Concession duties include operating the POS system and accurately handling payments and concession inventory; promoting the Regal Crown Club and concession items; operating, preparing, and cleaning concession equipment; complying with food-safety laws and rules for breaks and meal periods; maintaining required alcohol certifications where applicable; and completing assigned training materials.

Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, enforcing MPAA ratings, checking picture and sound quality and helping maintain a safe environment, reporting problems to management, conducting auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and performing assigned opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and as a Box Office cashier, or be making progress toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, draw evidence-based conclusions, and take appropriate action.
• Perform under pressure or opposition.
• Have excellent communication skills with customers, co-workers, and management; establish goals, budget time, and set priorities.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Be able to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Meet the position’s vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell premium viewing experiences and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate concession POS systems and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; upsell concession items; and comply with applicable food-safety laws and break or meal-period requirements.
• Maintain required alcohol certification and training where applicable, and complete required training materials.
• Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, and manage crowds and assist guests with seating.
• Enforce the MPAA rating system and conduct in-theatre inspections for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed