Seasonal Team Member $18.00 an Hour

Regal • Spokane, WA

7h • Onsite

About The Position

Seasonal Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with its mission and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and handling payments accurately, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policy when selling tickets, and responding to guest questions and calls.

Concession duties include operating the point-of-sale system and handling payments and concession inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food-safety and break-period laws. Where applicable, employees must maintain required alcohol certification and training; employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include taking and depositing ticket stubs, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The stated pay is $18.00 per hour. Team Members may enjoy free movie passes and discounted concessions at any Regal location. Eligible employees may participate in the 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, consider possible causes and alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
• Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and handle cash, cards, gift cards, checks, tickets, coupons, and concession inventory accurately, as applicable.
• Promote premium viewing experiences and the Regal Crown Club, and use suggestive selling where applicable.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls.
• Operate, prepare, and clean concession equipment; comply with applicable food-safety and break-period laws; and maintain required alcohol certification and training where applicable.
• Take and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and safety; report problems, discrepancies, or unusual situations to management.
• Perform auxiliary concession sales as directed and clean auditoriums, restrooms, lobbies, hallways, and other theatre areas.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed