Seasonal - Colorado Mills 16 - Team Member-$18.00/hr

Regal • Golden, CO

6d • Onsite

About The Position

Regal Team Members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or usher duties based on theatre needs and employee availability. Team members represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, assist with emergencies when called upon, perform general cleaning, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket redemptions; promoting premium viewing experiences and the Regal Crown Club; ensuring tickets are sold in compliance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and following food-safety and break-period laws. Where applicable, team members must maintain required alcohol training and certification and meet the legal age requirement for selling or serving alcohol. Team members must also read and understand training materials on topics including sexual harassment and discrimination.

Usher duties include collecting ticket stubs and directing patrons, inspecting packages when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, conducting auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties.

The position pays $18.00 per hour. Team members receive free movie passes and discounted concessions at Regal locations. They may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Complete legally required state or local alcohol training and obtain required certification if assigned alcohol-selling or serving duties; also complete Regal Responsible Beverage Server training on Regal Online University.
• Be of legal age to sell or serve alcohol according to state or local law if assigned those duties.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and applicable ticket or coupon redemptions.
• Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling where applicable.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Handle concession stock inventory and operate, prepare, and clean concession equipment.
• Follow local, state, and federal food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certification and training when applicable, and meet the legal age requirement to sell or serve alcohol.
• Tear tickets, collect and deposit the appropriate stub, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
• Conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed