Seasonal - Colorado Mills 16 - Team Member-$18.00/hr

Regal Theatres • Lakewood, CO

5d • Onsite

About The Position

Seasonal team member role at Regal’s Colorado Mills 16 theatre. Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with its mission and policies. They are expected to attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; enforcing ticket sales in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and following food-safety laws. Where applicable, team members must keep alcohol certifications and training current and meet legal age requirements for selling or serving alcohol. Team members must follow laws concerning breaks and meal periods and read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The role requires satisfactory performance of essential duties, completion of the cast certification program as a cast member and box office cashier or progress toward completion, and any legally required alcohol training and certification for applicable assigned duties. Successful candidates should communicate clearly, listen effectively, perform calculations accurately, identify and assess problems, reach evidence-based conclusions, work under pressure, and communicate well with guests, coworkers, and management. They should be able to set goals, budget time, and prioritize work. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• For assigned duties involving alcohol sales or service, complete legally required state or local training and obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• If assigned to sell or serve alcohol, meet the legal age requirement under applicable state or local laws.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally climb or balance and stoop, kneel, crouch, or crawl.
• Occasionally lift up to 60 pounds.
• Meet the role’s vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
• Prepare, operate, and clean concession equipment; promote the Regal Crown Club; and use suggestive selling.
• Comply with food-safety laws and applicable laws concerning breaks and meal periods; maintain required alcohol certification and training where applicable.
• Tear and collect tickets and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and a safe, quality environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Education Level: No Education Listed