Seasonal Team Member - $16.90/Hour

Regal • Escondido, CA

23h

About The Position

Seasonal Team Members are part-time fixed employees whose primary responsibility is to ensure guests receive exceptional service. Depending on theatre needs, team members may work in the Concession Stand, as a Greeter, or as an Usher during a seasonal period. Team members represent Regal in a manner consistent with its mission and policies, including maintaining regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and complying with the company dress code.

Duties vary by assignment. Box Office team members operate the point-of-sale system and handle transactions accurately, promote premium viewing experiences and Regal programs, ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions. Concession team members operate the point-of-sale system, handle transactions and concession inventory, promote programs and products, operate and clean concession equipment, follow food-safety laws and break requirements, and maintain required alcohol certifications and training when applicable. Ushers take and deposit ticket stubs, direct and assist patrons, inspect packages when applicable, manage crowds, enforce ratings, inspect auditoriums, report issues to management, conduct auxiliary sales when directed, clean theatre areas, monitor vending equipment, and assist with opening and closing duties.

Candidates must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. Where alcohol service is assigned, team members must meet legal age requirements and complete legally required training and certification, as well as Regal Responsible Beverage Server training. The role requires clear communication, public speaking and listening skills, accurate calculations, problem-solving and decision-making, the ability to work under pressure, and effective goal-setting and prioritization. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned alcohol-selling or serving duties, must meet the legal age requirement and complete required state or local training and certification and Regal Responsible Beverage Server training.
• Ability to meet the role’s physical demands, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
• Upsell premium viewing experiences and promote Regal Crown Club, Rewards Plus, and Unlimited Programs.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy; respond to guest calls and questions.
• Operate the concession point-of-sale system and accurately handle transactions and concession stock inventory.
• Promote Regal Crown Club and upsell concession products.
• Operate, prepare, and clean concession equipment; comply with food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certification and training when applicable; complete assigned alcohol-service training and certification requirements.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed