Team Member $12.50 Per Hour

Regal Theatres•Carrollton, GA

About The Position

Team members are assigned based on theatre needs and employee availability. They may be variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; applying the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club and concession items; operating, preparing, and cleaning concession equipment; complying with food safety laws and laws concerning breaks and meal periods; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Team members must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. The role calls for effective communication and listening, clear public speaking, accurate and timely calculations, problem-solving and evidence-based decision-making, the ability to act under pressure, and strong organizational and interpersonal skills. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol where the theatre sells it, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the role’s physical demands, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
Meet the stated vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the POS system and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences, concession items, and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment; follow applicable food safety laws and break and meal-period laws.
Maintain required alcohol certifications and training when applicable, and comply with legal age requirements for selling or serving alcohol.
Read and understand training materials, including materials on sexual harassment and discrimination.
Tear and collect ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.