Team Members

Rocky Top (CrossAmerica Partners) • Clinton, TN

4d • Onsite

About The Position

The Team Member provides excellent customer service, maintains store cleanliness, and supports efficient store operations. The role helps create a positive shopping experience by delivering prompt, friendly, and knowledgeable service. The position requires working in a fast-paced store environment and may involve working alone, handling emergency situations, and performing seasonal snow removal as needed.

Requirements

• High school diploma or equivalent.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Basic math skills and cash-handling experience.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Reliability, punctuality, and a strong work ethic.
• Ability to stand for extended periods, up to eight hours per shift.
• Ability to lift boxes and products up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Comfort performing repetitive tasks such as scanning, restocking, and organizing products.
• Ability to work in cold environments, including freezers and refrigerators.
• Mental focus and stamina to perform physical tasks consistently and efficiently throughout a shift.
• Ability to work alone and handle emergency situations.

Nice To Haves

• Previous retail or customer service experience.

Responsibilities

• Greet customers positively and assist them with finding products and making purchasing decisions.
• Maintain current knowledge of promotions, discounts, and new arrivals; promote products and upsell or cross-sell items.
• Operate the cash register; handle cash, provide correct change, process credit card payments, and complete transactions accurately and securely.
• Ensure sales records are accurate and balances are correct at the end of each shift.
• Restock shelves, refrigerators, and displays.
• Clean and sanitize aisles, counters, bathrooms, and other store areas.
• Assist with inventory control, including receiving, stocking, rotating merchandise, reporting low stock, and participating in inventory counts.
• Monitor the store for security issues, theft, and suspicious activity.
• Follow safety protocols and procedures to protect customers and staff.
• Work with other team members to meet store goals and improve customer experience.
• Follow directions from store managers and supervisors to support daily operations.
• Remove snow seasonally as needed.
• Respond appropriately to emergency situations.

Benefits

• Part-time team members are eligible for a 401(k) with employer match and paid holidays, and may also be eligible for health insurance.
• Full-time team members are offered health insurance, vacation, holiday pay, a 401(k) with employer match, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED