Regal Cascade Cinemas - Seasonal Part Time Team Member $18.25/hr

Regal • Vancouver, WA

8d • Onsite

About The Position

Regal Cascade Cinemas hires seasonal part-time Team Members to provide exceptional guest service. Depending on theatre needs and employee availability, Team Members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. They may be assigned to the Box Office, Concession Stand, or as an Usher. Team Members represent Regal in a manner consistent with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other forms of payment, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales comply with the MPAA rating system and company policy, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, complying with food-safety and break-period laws, and maintaining applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet applicable legal age requirements. Team Members must read and understand training materials on subjects including sexual harassment and discrimination.

Usher duties include taking and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and possible content theft, reporting issues to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office or Concession point-of-sale system and handle cash, cards, gift cards, coupons, tickets, and other transactions accurately.
• Promote premium viewing experiences, the Regal Crown Club, and concession items through upselling and suggestive selling.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest calls and questions in accordance with the guest service philosophy.
• Operate, prepare, and clean concession equipment; maintain concession stock inventory; and comply with applicable food-safety, break-period, and alcohol-service requirements.
• Take and deposit ticket stubs, direct patrons, inspect bags when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform auxiliary concession sales as directed and clean auditoriums, restrooms, lobby, hallways, and other areas.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed