Regal Columbus Stadium 12 - Seasonal Team Member - Part Time - $12.77/Hr

Regal • Virginia Beach, VA

8d • Onsite

About The Position

Regal Columbus Stadium 12 is hiring a seasonal, part-time Team Member. Team members may be assigned to the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service while representing Regal in accordance with its mission and policies. Team members are expected to attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other payment methods, promoting premium viewing experiences and the Regal Crown Club program, selling tickets in accordance with the MPAA rating system and company policy, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food-safety laws and break requirements. Where applicable, alcohol-related duties require current certification and training, and employees must meet the legal age requirement. Team members must read and understand training materials on topics including sexual harassment and discrimination.

Usher duties include collecting and processing tickets, directing patrons, inspecting bags when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems and unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Successful performance requires the ability to complete essential duties satisfactorily. Reasonable accommodations may be made for employees with disabilities. Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required. Where applicable, alcohol-serving duties require legally mandated training and certification as well as Regal Responsible Beverage Server training through Regal Online University.

The role requires effective public speaking, listening, and clear communication; accurate and prompt calculations; problem identification and evidence-based decision-making; the ability to act under pressure; and strong communication, goal-setting, time-management, and prioritization skills. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and speaking or hearing. They may also involve climbing or balancing, stooping, kneeling, crouching, crawling, and occasionally lifting up to 60 pounds. The role requires close, distance, and peripheral vision, depth perception, and the ability to adjust focus. The posted title lists pay of $12.77 per hour.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management; ability to establish goals, budget time, and set priorities.
• Ability to perform the physical duties described, including occasionally lifting up to 60 pounds, with reasonable accommodations available where applicable.
• If assigned alcohol sales or service, legal eligibility by age and completion of required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, coupons, tickets, passes, and concession inventory as applicable to the assignment.
• Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling where applicable.
• Sell tickets in accordance with the MPAA rating system and company policy; respond to guest calls and questions.
• Operate, prepare, and clean concession equipment; comply with applicable food-safety laws and break requirements.
• Maintain required alcohol certification and training when assigned applicable alcohol duties, and meet the legal age requirement for serving or selling alcohol.
• Collect and process ticket stubs, direct patrons, inspect bags when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and safety; report problems, discrepancies, or unusual situations to management.
• Perform auxiliary concession sales as directed; clean auditoriums, restrooms, lobby, hallways, and other areas; monitor vending equipment; and assist with assigned opening and closing duties.
• Read and understand training materials, including materials covering sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed