Regal Columbus Stadium 12 - Seasonal Team Member - Part Time - $12.77/Hr

Regal Theatres • Virginia Beach, VA

7d • Onsite

About The Position

Regal team members are assigned to the Box Office, Concession Stand, or Usher duties according to theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service while representing Regal consistently with its mission and policies. Team members are expected to attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. This position is seasonal and part-time at Regal Columbus Stadium 12, with a stated rate of $12.77 per hour.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; applying the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food-safety laws. Employees must follow applicable break and meal-period laws. Where alcohol is sold and duties include serving or selling it, employees must meet legal age requirements and maintain required certifications and training. Employees must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, checking picture and sound quality, watching for content theft, and helping maintain a safe auditorium environment. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Requirements

• Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion.
• Good public-speaking and listening skills, with the ability to respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Where assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Read and understand required training materials, including materials covering sexual harassment and discrimination.
• Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and accurately handle payments, redeemed discounts, and applicable concession inventory.
• Promote premium viewing experiences, the Regal Crown Club, and concession sales through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment while complying with applicable food-safety laws and break and meal-period requirements.
• Perform usher duties, including collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, assisting guests with seating, and enforcing the MPAA rating system.
• Conduct auditorium inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligible team members may participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed