Regal Alderwood - SEASONAL Part Time Team Member - $17.13

Regal • Lynnwood, WA

8h • Onsite

About The Position

Regal Alderwood team members are seasonal, part-time employees whose primary responsibility is providing guests with exceptional service. Depending on theatre needs and employee availability, team members may work in the concession stand, as an usher, or in the box office. Employees are expected to represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Duties vary by assignment. Box office work includes operating the point-of-sale system and handling payments accurately, promoting premium viewing experiences and the Regal Crown Club, ensuring tickets are sold according to the MPAA rating system and company policy, and responding to guest calls and questions. Concession work includes operating the point-of-sale system, handling payments and inventory, preparing and cleaning concession equipment, promoting the Regal Crown Club, suggestive selling, complying with food safety and break-period laws, and maintaining required alcohol certifications and training when applicable. Usher duties include collecting tickets, directing and assisting guests, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, inspecting auditoriums, reporting issues to management, making auxiliary concession sales when directed, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The position requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Team members must communicate effectively, perform calculations accurately, identify and evaluate problems, and organize priorities to achieve objectives. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional duties may include climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Take initiative and perform under pressure or opposition.
• Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
• If assigned to sell or serve alcohol, be of legal age under applicable law, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed tickets, passes, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club program, and concession items through upselling or suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions.
• Prepare, operate, and clean concession equipment; comply with applicable food safety laws and break or meal-period laws.
• Maintain required alcohol certifications and training when assigned to sell or serve alcohol.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, and assist with crowd control and seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Conduct auxiliary concession sales in auditoriums when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed