Regal Tall Firs Bonney Lake - Seasonal Team Member $17.13/hour

Regal • Sumner, WA

6d • Onsite

About The Position

Regal Tall Firs Bonney Lake is hiring seasonal Team Members to help ensure guests receive exceptional service. Team members may be assigned to the Box Office, Concession Stand, or Usher duties based on theatre needs and employee availability. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash, cards, gift cards, travelers’ checks, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and Regal Crown Club; applying ticket-sale policies and MPAA ratings; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food-safety and break-period laws; maintaining required alcohol certifications and training where applicable; and completing required training on topics such as harassment and discrimination.

Usher duties include tearing and collecting tickets, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing MPAA ratings, checking picture and sound quality and maintaining a safe environment, reporting issues to management, making auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The stated pay rate is $17.13 per hour. Employees receive free movie passes and discounted concessions at Regal locations. Team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider causes and alternatives, and reach evidence-based conclusions.
• Take appropriate action, including beyond what is necessarily called for, and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• If assigned alcohol sales or service, be of legal age under applicable state or local law and complete legally required training and certification as well as Regal Responsible Beverage Server training.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, credit cards, travelers’ checks, gift cards, redeemed tickets, passes, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, Regal Crown Club, and concession items through suggestive selling.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in keeping with the guest service philosophy.
• Operate, prepare, and clean concession equipment and comply with applicable food-safety laws and break-period requirements.
• Maintain required alcohol certification and training when assigned alcohol sales or service, and complete required training materials.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
• Conduct auditorium inspections, monitor picture and sound quality, help prevent film and content theft, and maintain a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed