Regal City Center 12 Seasonal Floor Staff $17.13 hr.

Regal•Vancouver, WA

7d•Onsite

About The Position

Regal City Center 12 is hiring Seasonal Floor Staff at $17.13 per hour. Floor Staff are assigned according to theatre needs and employee availability and may work in the Box Office, Concession Stand, or as an Usher. Their primary responsibility is to ensure guests receive exceptional service while representing Regal consistently with its mission and policies. General expectations include regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and following the company dress code. Concession duties include operating the point-of-sale system and handling cash drawers, cards, checks, gift cards, coupons, and inventory accurately; promoting premium viewing experiences and the Regal Crown Club; answering guest questions; operating, preparing, and cleaning concession equipment; and following food-safety laws and break requirements. Where applicable, employees must maintain required alcohol certification and training, and must meet the legal age requirement to sell or serve alcohol. Employees are also required to read training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing guests, inspecting bags when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful employees must perform essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires good public speaking, effective listening, clear communication, accurate calculations, problem-solving and sound judgment, the ability to work under pressure, and strong communication and organizational skills.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
If assigned to sell or serve alcohol, complete legally required state or local training and obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
If assigned to sell or serve alcohol, be of legal age under applicable state or local law.
Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds; vision requirements include close, distance, peripheral, and depth perception and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Answer guest phone calls and questions in a manner consistent with Regal’s guest service philosophy.
Operate, prepare, and clean concession equipment and comply with applicable food-safety laws and break requirements.
Maintain required alcohol certifications and training where applicable; meet applicable legal age requirements when selling or serving alcohol.
Tear tickets, collect and deposit appropriate ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowds and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and perform assigned opening and closing duties.
Read and understand required training materials, including materials covering sexual harassment and discrimination.