Regal City Center 12 Seasonal Floor Staff $17.13 hr.

Regal Theatres•Vancouver, WA

7d•Onsite

About The Position

Regal City Center 12 is hiring seasonal Floor Staff at $17.13 per hour. Floor Staff members may be classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to provide exceptional guest service. They may be scheduled in the Box Office, Concession Stand, or as an Usher. Employees represent Regal in accordance with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, completing general cleaning duties, and complying with the company dress code. Concession duties include operating the point-of-sale system and handling cash, cards, checks, gift cards, coupons, and concession inventory accurately; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; responding to guest questions; operating, preparing, and cleaning concession equipment; and following food-safety laws and rules on breaks and meal periods. Where applicable, employees must keep required alcohol certifications and training current. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement and complete required state or local training and Regal Responsible Beverage Server training. Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. Employees must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. The role requires effective communication and listening, clear public speaking, accurate calculations, problem-solving and reasoning, the ability to perform under pressure, and the ability to set goals, manage time, and prioritize work. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, meet the applicable state or local legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, evaluate information, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Read and understand training materials covering topics such as sexual harassment and discrimination.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, complete general cleaning duties, and comply with the company dress code.
Work in the Box Office, Concession Stand, or as an Usher according to theatre needs and employee availability.
Operate the concession point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in keeping with the guest service philosophy.
Operate, prepare, and clean concession equipment.
Comply with local, state, and federal food-safety laws and applicable break and meal-period laws.
Keep required alcohol certification and training current when applicable; complete legally required training and Regal Responsible Beverage Server training when assigned alcohol sales or service duties.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
Enforce the MPAA rating system.
Inspect auditoriums to monitor picture and sound quality, watch for film and content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with assigned opening and closing duties.
Complete the cast certification program as a cast member and box office cashier, or make progress toward completion.